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Spare Parts Inventory Manager
2 weeks ago
The Focus Group is seeking an experienced Assistant Spares Manager to join our team. This role plays a vital part in the success of our operations, focusing on supporting the Spares Manager in overseeing inventory, managing parts ordering, and ensuring the seamless operation of the spares and stores departments.
This position involves maintaining an efficient workflow, ensuring that parts are readily available for customer sales, service repairs, or internal use. You will coordinate closely with the purchasing, shipping, service departments, and parts sales to sustain the balance between optimal inventory levels and customer satisfaction.
- Key Responsibilities:
- Oversee the ordering, stocking, and selling of spare parts, ensuring inventory levels meet customer demand without excessive surplus.
- Implement and manage inventory control systems to track parts turnover and adjust stock levels accordingly.
- Ensure that customer orders are picked daily, packed securely, labelled correctly, and dispatched accurately using the appropriate software.
- Train and supervise parts department staff, assigning tasks and evaluating performance to ensure high levels of customer service and efficiency.
- Coordinate with the service department to ensure timely sourcing and delivery of parts required for repairs and maintenance.
- Maintain relationships with the buying and shipping departments to ensure acceptable delivery schedules.
- Handle customer inquiries and complaints regarding parts availability, pricing, and warranty issues, providing solutions to ensure customer satisfaction.
- Prepare and analyse reports on parts department performance, including sales, inventory levels, and profitability, to identify trends and areas for improvement.
- Organize and oversee physical inventory counts and audits to ensure accuracy in stock levels and identify discrepancies.
