Service Exchange Coordinator
20 hours ago
Sandvik Mining and Rock Solutions is a global leader in providing equipment, tools, parts, service, and technical solutions for the mining and infrastructure industries.
A key role exists within the organization to manage and coordinate the repair and exchange of serviceable components.
This position plays a vital role in maintaining the reliability and availability of critical components, directly impacting service operations efficiency and customer satisfaction.
Responsibilities:- Operational Efficiency: The coordinator ensures that serviceable parts are efficiently repaired, refurbished, and exchanged to maintain component availability.
- Repair Process Oversight: They oversee the entire repair process, including liaison with vendors, tracking status, and ensuring timely completion to meet service level agreements (SLAs).
- Inventory Management: This role involves monitoring inventory levels of service exchange components, ensuring adequate stock to meet demand while avoiding overstocking.
- Customer Support: As a point of contact between the service department and customers or internal stakeholders, the coordinator resolves any issues related to component exchanges promptly.
- Supplier Coordination: They manage relationships with suppliers to ensure provision of required goods and services at the right time, quality, and cost.
- Documentation and Reporting: Accurate records of all exchange transactions, repair histories, and management reports on WIP and Margin performance are maintained.
- Proven computer literacy skills.
- Certificate of Competence as Office Administration.
- Minimum 2 years experience in data capturing and office administration.
- Minimum 2 years experience in statistical methods and/or cost accounting.
- Business English proficiency: spelling, grammar, and punctuation.
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Service Exchange Co-Ordinator
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Kempton Park, Gauteng, South Africa Sandvik Group Full timeSandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase...
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Component Exchange Specialist
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Repair Process Coordinator
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