Service Exchange Coordinator

20 hours ago


Kempton Park, Gauteng, South Africa Sandvik Group Full time

Sandvik Mining and Rock Solutions is a global leader in providing equipment, tools, parts, service, and technical solutions for the mining and infrastructure industries.

A key role exists within the organization to manage and coordinate the repair and exchange of serviceable components.

This position plays a vital role in maintaining the reliability and availability of critical components, directly impacting service operations efficiency and customer satisfaction.

Responsibilities:
  1. Operational Efficiency: The coordinator ensures that serviceable parts are efficiently repaired, refurbished, and exchanged to maintain component availability.
  2. Repair Process Oversight: They oversee the entire repair process, including liaison with vendors, tracking status, and ensuring timely completion to meet service level agreements (SLAs).
  3. Inventory Management: This role involves monitoring inventory levels of service exchange components, ensuring adequate stock to meet demand while avoiding overstocking.
  4. Customer Support: As a point of contact between the service department and customers or internal stakeholders, the coordinator resolves any issues related to component exchanges promptly.
  5. Supplier Coordination: They manage relationships with suppliers to ensure provision of required goods and services at the right time, quality, and cost.
  6. Documentation and Reporting: Accurate records of all exchange transactions, repair histories, and management reports on WIP and Margin performance are maintained.
Requirements:
  1. Proven computer literacy skills.
  2. Certificate of Competence as Office Administration.
  3. Minimum 2 years experience in data capturing and office administration.
  4. Minimum 2 years experience in statistical methods and/or cost accounting.
  5. Business English proficiency: spelling, grammar, and punctuation.


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