Repair Process Coordinator

20 hours ago


Kempton Park, Gauteng, South Africa Sandvik Group Full time

At Sandvik Mining and Rock Solutions, we believe that diversity of experience, perspective, and background will lead to a better work environment for our employees, our business, and, thereby, our customers.

We are seeking a highly skilled Service Exchange Coordinator to join our team.

This role is responsible for managing and coordinating the repair and exchange of serviceable components within the organization.

Main Responsibilities:
  1. Component Availability: The coordinator ensures that serviceable parts are available when needed.
  2. Repair Process Management: They oversee the entire repair process, including vendor liaison, status tracking, and SLA adherence.
  3. Inventory Management: This role involves monitoring inventory levels of service exchange components to ensure adequate stock meets demand without overstocking.
  4. Customer Liaison: As a point of contact between the service department and customers or internal stakeholders, the coordinator resolves component exchange-related issues promptly.
  5. Supplier Relationship Management: They manage supplier relationships to ensure timely provision of required goods and services at the right quality and cost.
  6. Data Accuracy and Reporting: Accurate records of all exchange transactions, repair histories, and management reports on WIP and Margin performance are maintained.
Education and Experience:
  1. Advanced computer literacy skills.
  2. Certificate of Competence in Office Administration.
  3. Minimum 2 years experience in data capturing and office administration.
  4. Minimum 2 years experience in statistical methods and/or cost accounting.
  5. Proficiency in Business English: spelling, grammar, and punctuation.


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