IT Support Specialist

1 month ago

Cape Town, Western Cape, South Africa Milkor Integrated System Full time
Job Title: IT Desktop Support

Milkor Integrated Systems (Pty) Ltd, a leading aerospace company with an international footprint, is seeking a highly skilled IT Desktop Support professional to join our team. As a key member of our IT department, you will play a crucial role in providing first-line support for our MIS staff at Lantern.

Key Responsibilities:
  • Install and Configure Systems: Set up and configure PCs and software components to ensure optimal usability.
  • Troubleshoot and Repair: Diagnose and resolve hardware and software issues; repair or replace damaged hardware as needed.
  • User Profile Management: Create and manage employee profiles on PCs and networks.
  • Server Support: Provide support and maintenance for servers, both online and offline.
  • System Upgrades: Upgrade systems and software to ensure compatibility across all computers.
  • Security Management: Install and update antivirus software to maintain user-level security.
  • Software and Hardware Testing: Evaluate and test new software and hardware to ensure performance and compatibility.
  • User Support: Act as the first point of contact for error reporting and provide technical support to users.
  • Department Collaboration: Foster positive relationships with all departments and colleagues to facilitate smooth IT operations.
  • Reporting: Report directly to the IT Manager on various IT support activities and issues.
  • Back-up Operations: Conduct daily backup operations to safeguard data.
  • Technical Documentation: Manage and maintain technical documentation related to IT systems and processes.
  • Printer Maintenance: Set up, maintain, and troubleshoot printers to ensure efficient operation.
Qualifications and Experience:
  • IT-related qualification: Degree or certification in IT.
  • Certifications: A+, N+, MCSE.
  • Technical knowledge: Basic knowledge of Windows Server, Active Directory, DHCP, DNS.
  • Experience: 3-5 years in a similar role, working with environments of 20+ PCs.
  • Transport: Own transport required.
  • Proficiency: Advanced skills in Microsoft Office.
  • Knowledge: Essential: Microsoft Server and Desktop software. Advantageous: Linux OS.

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