SDWAN Security Support Specialist

2 weeks ago


Bloemfontein, Orange Free State, South Africa Dimension Data Full time
Job Summary

We are seeking a highly skilled SDWAN Security Support Engineer to join our team at Dimension Data. As a key member of our security team, you will be responsible for providing second-level support for security-related matters and assisting with network-related incidents.

Key Responsibilities
  • Fault isolation, troubleshooting, and resolution support for critical customer security network issues
  • Expertly troubleshoot IP and Network Security issues, including routing, performance, connectivity, access, network address translation, access control lists/firewall rules, and network management protocols (DHCP, DNS, etc.)
  • Follow-through on all Incident tickets assigned and their resolution
  • Effectively work with cross-functional teams or vendors to resolve major customer issues
  • Participate in root cause analysis on incidents, helping to drive identification of preventative actions meant to ensure problems don't recur, and delivering on the tasks within those actions
  • Continually review, test, debug, and enhance existing/new capabilities and features
  • Provide rotational after-hours escalation services
  • Maintain and administer SDWAN solutions and related environments, including software, hardware, and tools
  • Support both standard customers as well as large/complex customers with custom designs and configurations
  • Interface with customers to understand Change of Service requests
  • Escalate issues in a timely fashion, providing all relevant information and accurately entering information into the trouble ticket database
  • Manage customer communications and expectations until the closure of each case
  • Collaborate with cross-organizational teams to promote efficient business processes
Requirements
  • A qualification (certificate/degree/diploma) in Information Technology or Computer Science or related field
  • Pertinent Technology specific certifications – CompTIA Security+ 2
  • Fortigate – Fortinet NSE 2
  • Work experience in a technical implementation engineering or similar role – 4-5 years in IT Security Support working with Cisco, Fortinet, or PaloAlto
  • Intermediate understanding of SD-WAN
  • Fortinet experience – 3 years
  • Basic understanding of hyperscalers
What We Offer

At Dimension Data, we offer a dynamic and challenging work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed.



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