Senior Motor Claim Assessor X3
1 week ago
Job Summary:
In this role, you will be responsible for determining the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with clients, intermediaries, and service providers, and settling claims within a delegated threshold and according to contract conditions.
Key Responsibilities:- Quote and assess damage against a provided or requested quotation.
- Decide whether to replace/repair part/use aftermarket spares when warranty has expired.
- Refer to an expert if required.
- Generate claims reports and communicate the outcome with clients and intermediaries.
- Determine market value of vehicles for settlement (valuation).
- Determine outstanding finance details, release settlements, and documents to salvage inventory.
- Authorise for repair, cash, replace, or write-off.
- Complete investigative reports.
- Make notes on systems, process claims, and upload documents.
- Required to load order amendments.
- Responsible to sign off the final cost (FC).
- Responsible for posting claims to care.
- Handle complaints, queries, and interaction with clients, intermediaries, service providers, internal stakeholders' relationship managers, claims committees, and options from underwriters.
Requirements:
- Degree, Diploma, or Certificate in Mechanical related studies or Automotive/equivalent Mechanical or Automotive Body Repair Qualification (e.g., Qualified Panel Beater, Mechanic, Spray Painter, etc.).
- VDQGBSA membership.
- Abuntex/Audatex Trained.
- Three years' experience in motor assessing.
- Technical skills & policy wording interpretation, product training, and claim system training obtained through various training and courses would be advantageous.
About Us:
Santam Insurance is committed to providing exceptional services to its clients. As a Senior Motor Claim Assessor X3, you will play a critical role in ensuring that our customers receive the best possible outcomes for their motor claims.
We offer a competitive salary range of R400,000 - R600,000 per annum, depending on experience and qualifications.
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