Service Excellence Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Network Recruitment Full time
Service Excellence Manager Job Opportunity:

Join Network Recruitment as a Service Excellence Manager and take on a leadership role in driving exceptional service delivery to our clients. As a key member of our team, you will be responsible for ensuring the delivery of seamless service and continuous improvements, working closely with cross-functional teams to achieve this goal.

Your primary responsibilities will include:
  • Governance and due diligence: Regularly review and ensure compliance with client service agreements and internal standards.
  • Service request analysis: Coordinate and manage service request items in alignment with scoped client projects.
  • Cost optimization: Review and manage cost optimization across client cloud infrastructure, particularly AWS environments.

About the Role:

This is a unique opportunity to balance technical and operational responsibilities, driving service excellence and cost optimization across client cloud infrastructure. You will work closely with cross-functional teams to deliver seamless service and continuous improvements. A competitive salary of $140,000 - $170,000 per year reflects your value to our organization.

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