Logistics Client Relationship Specialist

1 week ago


Durban, KwaZulu-Natal, South Africa Rhenus Logistics Full time

Main Purpose: The Client Services Representative plays a pivotal role in serving as the primary point of contact between Rhenus Logistics and its valued clients.

Ensuring seamless communication and proactive issue resolution, this individual is responsible for managing client expectations and providing exceptional service throughout the shipping process.

Key Responsibilities:

  1. The Client Services Representative fosters strong relationships with clients by maintaining regular communication regarding shipment events, actively seeking to understand their needs and preferences.

  2. This role involves developing and executing strategies to secure extended business from existing clients and referrals, leveraging expertise and industry knowledge to drive growth and satisfaction.

  3. By closely monitoring daily activities and impending deadlines, the Client Services Representative ensures that all cargo is collected on time, guaranteeing a smooth and efficient experience for clients.

  4. A key aspect of this position is effective cross-communication, ensuring that delegated tasks are executed accurately and timely, and that all relevant information is shared among team members.

  5. The Client Services Representative is also responsible for managing client administration on an international level, including dispatch routing orders and arranging inspections to maintain high standards of quality and compliance.

  6. Rate proposal updates and SOP implementations are also within the scope of this role, requiring the ability to analyze complex data and communicate effectively with clients.

  7. In addition, the Client Services Representative will be responsible for communicating sell rates to clients and facilitating the implementation of NAC policies across trade lanes.

  8. Clearing instructions or export instructions must be completed in full, demonstrating attention to detail and a commitment to excellence.

  9. Finally, the Client Services Representative will work to develop and provide clients with tailored solutions based on monthly/quarterly KPIs, driving performance improvement and customer satisfaction.



  • Durban, KwaZulu-Natal, South Africa TELKOM SA Full time

    About the Role">We are seeking an experienced Client Relationship Specialist to join our sales and support team at TELKOM SA. In this role, you will be responsible for building and maintaining strong relationships with our customers.">Key Responsibilities">">


  • Durban, KwaZulu-Natal, South Africa Rhenus Logistics Full time

    In this Client Services Representative role, you will play a vital part in shaping the client's perception of our company. By establishing trust and credibility through proactive communication and timely issue resolution, you will create a positive and lasting impression.Main Responsibilities:Act as the primary point of contact for clients, handling their...


  • Durban, KwaZulu-Natal, South Africa Rhenus Logistics Full time

    Your success in this position will depend on your ability to build strong relationships with clients, navigate complex logistical challenges, and communicate effectively with diverse stakeholders.Main Tasks:Establish and maintain open lines of communication with clients, responding promptly to their inquiries and resolving issues efficiently.Work...


  • Durban, KwaZulu-Natal, South Africa Rhenus Logistics Full time

    About Rhenus LogisticsRhenus Logistics is a leading provider of global logistics and supply chain solutions. We are committed to delivering exceptional customer service and building long-lasting relationships with our clients.Job SummaryWe are seeking a highly skilled Freight Forwarding Specialist to join our team. As a key member of our sales support...


  • Durban, KwaZulu-Natal, South Africa Rhenus Logistics Full time

    Job Description:We are seeking a highly skilled Client Services Representative to join our team at Rhenus Logistics.In this dynamic role, you will have the opportunity to develop and maintain strong relationships with clients, drive business growth, and contribute to our mission of providing exceptional logistics services.Key Responsibilities:Serve as the...


  • Durban, KwaZulu-Natal, South Africa Rhenus Logistics Full time

    Main Objective: To establish a strong relationship with clients as their dedicated liaison for shipping requirements, ensuring seamless communication and prompt issue resolution.Key Responsibilities:Maintain regular contact with clients to understand their needs and preferences.Analyze client portfolios to identify potential areas of improvement and develop...


  • Durban, KwaZulu-Natal, South Africa RMB Nigeria Limited Full time

    Job DescriptionOur Team:We are a leading financial institution dedicated to helping individuals and families achieve their financial goals. Our team is passionate about delivering exceptional service and creating long-term value for our clients.About the Role:This is an exciting opportunity to join our team as an Affluent Client Relationship Specialist. In...


  • Durban, KwaZulu-Natal, South Africa MSP Staffing LTD Full time

    At MSP Staffing LTD, we're seeking an experienced Logistics Specialist to join our team in Durban. As a key member of our dynamic team, you'll play a crucial role in helping us grow and succeed in the logistics sector.Key ResponsibilitiesCoordinate and manage freight forwarding operationsDevelop and maintain strong relationships with clients and...

  • Logistics IT Expert

    1 week ago


    Durban, KwaZulu-Natal, South Africa City Logistics Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at City Logistics.Job SummaryManage in-house software ORV / LMSAssist with installation of hardware (label printers and scales)Provide user training, guidance, and supportSUPPORT THE ROLL-OUT OF NEW APPLICATIONSMaintain ticket SLATest and provide feedback on new system...


  • Durban, KwaZulu-Natal, South Africa Professional Resources Partners Pty Ltd Full time

    Company OverviewAt Professional Resources Partners Pty Ltd, we are committed to delivering exceptional results through our team of skilled professionals. We are seeking an experienced Key Client Relationship Manager to join our team.Job DescriptionThe Key Client Relationship Manager will be responsible for handling all enquiries, quoting and follow-ups with...


  • Durban, KwaZulu-Natal, South Africa Vital Element (Pty) Ltd Full time

    Job Description: Logistics and Inventory SpecialistWe are seeking a highly experienced Logistics and Inventory Specialist to join our team in Westmead. The ideal candidate will have strong knowledge of logistics and inventory management principles, with experience in managing multiple tasks simultaneously.Main Responsibilities:Manage inventory levels and...


  • Durban, KwaZulu-Natal, South Africa Rhenus Logistics Full time

    Rhenus Logistics seeks a highly skilled Client Services Representative to join our global logistics network.This exciting opportunity offers the chance to make a real impact on our clients' experiences, working closely with them to understand their unique needs and delivering tailored solutions that meet their expectations.Responsibilities:Liaise with...


  • Durban North, KwaZulu-Natal, South Africa Rhenus Logistics Full time

    Job Description:The Logistics Coordinator will be responsible for compiling estimates according to client and agent requirements for all transport modes, both imports and exports.The successful candidate will request landside and freight charges from agents and service providers worldwide.Ensuring that estimate charges correspond to client rates in CargoWise...

  • Logistics Specialist

    22 hours ago


    Durban, KwaZulu-Natal, South Africa Ikhokha Full time

    Company OverviewiKhokha is a growing nationally recognized brand in the field of Fintech. Our Logistics Team has a spot available for a Logistics Specialist to join our Tribe in Durban.


  • Durban, KwaZulu-Natal, South Africa AD Hoc Client Full time

    We are looking for a Shipping Logistics Manager to join our team at the AD Hoc Client. This is an exciting opportunity for an experienced professional to lead the shipping logistics function and ensure seamless operations from Cato Ridge.Responsibilities include:Framing import bills of entry - SAD declarationQC & prepare the necessary import...


  • Durban, KwaZulu-Natal, South Africa PikUniq Full time

    PikUniq's Logistics and Inventory Specialist role requires a strong background in Supply Chain Management and Logistics. As a key member of our team, you will be responsible for ensuring the efficient movement and storage of goods.About the Role:You will work closely with cross-functional teams to manage inventory levels and coordinate shipmentsMonitor...


  • Durban, KwaZulu-Natal, South Africa Bidvest International Logistics Full time

    Company OverviewBidvest International Logistics is a leading logistics company that prioritizes its employees as vital partners in the success of our business.We strive to create a work environment that values collaboration, innovation, and customer satisfaction.Job DescriptionThe Operations Controller will be responsible for ensuring the efficient...


  • Durban, KwaZulu-Natal, South Africa Tower Group South Africa (PTY) Ltd Full time

    Job DescriptionTower Group South Africa (PTY) Ltd is seeking a highly skilled Logistics Operations Specialist to join our team. As a key member of the organization, you will be responsible for managing the overall logistics process, ensuring seamless coordination between suppliers, customers, and internal stakeholders.Key Responsibilities:Sales Performance:...


  • Durban, KwaZulu-Natal, South Africa AD Hoc Client Full time

    The Logistics and Customs Controller will oversee the import and export process for the AD Hoc Client, ensuring compliance with all relevant regulations and procedures.Primary Tasks: Framing bills of entry for import and exportManaging cross border processes and storage facilitiesPreparing and submitting SAD declarationsAcquitting submissions upon request...


  • Durban, KwaZulu-Natal, South Africa Recruitech Full time

    Recruitech, a leading recruitment agency, is seeking a highly motivated and experienced Logistics Business Growth Specialist to join their team in Durban.The ideal candidate will have a proven track record in the Truck Rental industry and possess excellent sales skills.Job DescriptionThis role involves new client service, identifying business opportunities,...