Logistics Client Relationship Specialist
1 week ago
Main Purpose: The Client Services Representative plays a pivotal role in serving as the primary point of contact between Rhenus Logistics and its valued clients.
Ensuring seamless communication and proactive issue resolution, this individual is responsible for managing client expectations and providing exceptional service throughout the shipping process.
Key Responsibilities:
The Client Services Representative fosters strong relationships with clients by maintaining regular communication regarding shipment events, actively seeking to understand their needs and preferences.
This role involves developing and executing strategies to secure extended business from existing clients and referrals, leveraging expertise and industry knowledge to drive growth and satisfaction.
By closely monitoring daily activities and impending deadlines, the Client Services Representative ensures that all cargo is collected on time, guaranteeing a smooth and efficient experience for clients.
A key aspect of this position is effective cross-communication, ensuring that delegated tasks are executed accurately and timely, and that all relevant information is shared among team members.
The Client Services Representative is also responsible for managing client administration on an international level, including dispatch routing orders and arranging inspections to maintain high standards of quality and compliance.
Rate proposal updates and SOP implementations are also within the scope of this role, requiring the ability to analyze complex data and communicate effectively with clients.
In addition, the Client Services Representative will be responsible for communicating sell rates to clients and facilitating the implementation of NAC policies across trade lanes.
Clearing instructions or export instructions must be completed in full, demonstrating attention to detail and a commitment to excellence.
Finally, the Client Services Representative will work to develop and provide clients with tailored solutions based on monthly/quarterly KPIs, driving performance improvement and customer satisfaction.
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