International Client Liaison Coordinator
2 weeks ago
Rhenus Logistics seeks a highly skilled Client Services Representative to join our global logistics network.
This exciting opportunity offers the chance to make a real impact on our clients' experiences, working closely with them to understand their unique needs and delivering tailored solutions that meet their expectations.
Responsibilities:
- Liaise with clients continuously and proactively regarding shipment events, ensuring open and transparent communication.
- Develop and execute strategies to grow business from existing clients and referrals, utilizing expertise and industry knowledge.
- Monitor daily activities and impending deadlines to guarantee timely collection of cargo, ensuring a seamless experience for clients.
- Cross-communicate effectively with team members to ensure accurate and timely execution of delegated tasks.
- Manage client administration on an international level, including dispatch routing orders and arranging inspections.
- Analyze complex data to inform rate proposal updates and SOP implementations, communicating effectively with clients.
- Communicate sell rates to clients and facilitate NAC policy implementation across trade lanes.
- Complete clearing instructions or export instructions in full, demonstrating attention to detail and a commitment to excellence.
- Develop and provide clients with tailored solutions based on monthly/quarterly KPIs, driving performance improvement and customer satisfaction.
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