Voice and Text Solutions Specialist

3 days ago


Cape Town, Western Cape, South Africa MoonPay Full time

Welcome to MoonPay, a pioneering company in Web3 technology We're looking for a Voice and Text Solutions Specialist to join our Operations Technology team.

About the Job

This role involves designing and developing conversational experiences for our customers, focusing on voice, chat, and text-based interactions. Your expertise will help us create seamless and intuitive conversations that meet customer needs.

Your key responsibilities will include:

  • Creating engaging and compelling conversational flows
  • Working with cross-functional teams to gather requirements and implement designs
  • Analyzing user interactions to identify opportunities for process improvement
  • Developing comprehensive conversation flows and documentation

As a member of our team, you'll collaborate with engineers, product managers, and stakeholders to ensure successful implementation of new content and iterate on conversational experiences based on user research and testing results.

We're committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. Our BLOCK Values guide everything we do, and we strive to create a mindful and respectful environment where everyone can bring their authentic self to work.



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