Operational Excellence Director
2 days ago
The Federated Employers Mutual Assurance Company Ltd is a pioneering mutual insurer that has been serving the building and construction industry since 1936. As a trusted provider of workmen's compensation insurance, FEM has earned a reputation for reliability and excellence in occupational accident and illness claims.
FEM operates under license from the Minister of Employment and Labour and is registered as a non-life insurer with premium income exceeding R1 billion and total assets in excess of R9 billion. We are now seeking an experienced Senior Operational Manager to join our team.
Reporting to the Chief Medical Operations Officer, the successful candidate will be responsible for leading and driving the Operational area with overall management in accordance with our agreed business plan. Key responsibilities include overseeing daily operations, ensuring efficiency and effectiveness of all processes, managing budgets and resources, ensuring compliance with industry regulations and company standard operating procedures and policies, leading a team of department heads and managers, monitoring and analysing performance metrics, and identifying areas of improvement.
The ideal candidate will possess a strong understanding of insurance operations in medical claims and underwriting, strategic thinking to solve complex problems, and a strong working knowledge of IT systems, software, and tools. Experience of working with executive teams and reporting into formal forums such as boards and executive committees is also essential.
In exchange for their services, FEM offers a competitive total cost-to-company remuneration package with excellent benefits. The role will be based in Rosebank, Johannesburg. If you are a seasoned professional with a passion for operational excellence and a desire to make a meaningful contribution to our organization, we encourage you to apply for this exciting opportunity.
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