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Spa Receptionist

2 months ago

Hoedspruit, South Africa Centre Recruit Consultants Full time
Job Description:

Centre Recruit Consultants is seeking a highly skilled Spa Receptionist to join our team in a luxury spa environment. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and promoting our spa services and products.

Key Responsibilities:
  • Customer Service: Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Scheduling and Operations: Maximize scheduling opportunities, manage guest expectations, and ensure efficient use of therapist time and resources.
  • Spa Software Management: Utilize CHI Desk software to manage guest profiles, bookings, and marketing communications preferences.
  • Revenue Growth: Promote spa services, products, and special offerings to maximize revenue opportunities.
  • Team Collaboration: Work closely with therapists, management, and other team members to ensure a cohesive and professional environment.
  • Guest Relations: Ensure a proactive approach to showcasing the spa and its offerings to guests, creating personalized memorable experiences.
  • Compliance and Quality: Uphold and ensure gracious front desk procedures, comply with the POPI act, and maintain high standards of quality and professionalism.
Requirements:
  • Qualifications: Qualified Health & Skin Care Therapist with a nationally recognized Diploma (minimum 1-year course).
  • Experience: At least 2 years of experience in a luxury spa or hospitality environment.
  • Skills: Confident and competent to perform face & body treatments, proficient in MS Office, and experienced in spa software management.
  • Language: Reading, writing, and oral proficiency in the English language.
Additional Benefits:
  • Staff Meals: One meal per shift served at the hotel staff canteen.
  • Pension Fund: Mandatory.
  • Medical Aid Contribution: Not mandatory.
Commission Structure:

10% on services/retail after working back 50% of the Basic Salary.