Donor Care Expert

5 days ago


Cape Town, Western Cape, South Africa VHRS Full time

Job Summary:

The Donor Care Expert will be responsible for coordinating donation processes, developing and maintaining high-quality data processing and management systems, and overseeing the integrity of donation processing to ensure accurate data capture.

Key Responsibilities:

  • Co-ordinate income-processing operations, ensuring agreed financial processes and policies are followed, data captured, and funds safely and accurately claimed
  • Lead on Donor/Supporter Relations, developing the Donor Care strategy and overseeing communications with donors
  • Manage donor data, ensuring the database is maintained in line with best practice, including data cleaning, deduplication, and data enrichment as appropriate
  • Analyse collected data to identify trends and patterns, engaging the Head of Fund Development with strategic interventions/initiatives on weaknesses identified
  • Monitor Quality Assurance, setting, monitoring, and improving standards of data-capturing across the organisation

About VHRS:

VHRS is a leading humanitarian organisation dedicated to providing relief and development services worldwide. As a Donor Care Expert, you will play a critical role in supporting our fundraising efforts and ensuring the highest standards of data management and quality assurance.

What We Offer:

  • A competitive salary of approximately $60,000 per annum, commensurate with experience
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to make a meaningful contribution to the lives of those affected by poverty and inequality

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