Donor Care Expert
1 month ago
Job Summary:
The Donor Care Expert will be responsible for coordinating donation processes, developing and maintaining high-quality data processing and management systems, and overseeing the integrity of donation processing to ensure accurate data capture.
Key Responsibilities:
- Co-ordinate income-processing operations, ensuring agreed financial processes and policies are followed, data captured, and funds safely and accurately claimed
- Lead on Donor/Supporter Relations, developing the Donor Care strategy and overseeing communications with donors
- Manage donor data, ensuring the database is maintained in line with best practice, including data cleaning, deduplication, and data enrichment as appropriate
- Analyse collected data to identify trends and patterns, engaging the Head of Fund Development with strategic interventions/initiatives on weaknesses identified
- Monitor Quality Assurance, setting, monitoring, and improving standards of data-capturing across the organisation
About VHRS:
VHRS is a leading humanitarian organisation dedicated to providing relief and development services worldwide. As a Donor Care Expert, you will play a critical role in supporting our fundraising efforts and ensuring the highest standards of data management and quality assurance.
What We Offer:
- A competitive salary of approximately $60,000 per annum, commensurate with experience
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A chance to make a meaningful contribution to the lives of those affected by poverty and inequality
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