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Travel Consultant

1 week ago

Pretoria, Gauteng, South Africa University of Fort Hare Full time

Our team is seeking a highly motivated and customer-focused Travel Consultant to join our dynamic call centre environment. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless travel arrangements, and meeting sales and performance targets.

Job Description:
  • Customer Service & Sales:
    • Handle inbound and outbound calls, emails, and chats related to travel inquiries and bookings.
    • Provide professional and courteous assistance to customers regarding travel options, pricing, and availability.
    • Offer expert advice on travel destinations, visa requirements, and travel insurance.
    • Convert inquiries into confirmed bookings by effectively promoting services and special offers.
    • Ensure a smooth booking process, including reservations, ticketing, and itinerary planning.
  • Booking & Administration:
    • Use booking systems (e.g., Galileo, Amadeus, Sabre) to process flights, hotels, and other travel services.
    • Issue and reissue tickets, manage cancellations, amendments, and refunds as per airline policies.
    • Keep accurate records of bookings, payments, and customer details in the system.
    • Follow up with customers regarding changes, confirmations, or any travel-related concerns.
  • Problem-Solving & Compliance:
    • Assist customers with travel disruptions, cancellations, or emergency rebooking's.
    • Stay updated on airline regulations, visa policies, and travel requirements.
    • Ensure compliance with company policies, airline regulations, and customer service standards.
  • Team Collaboration & Performance:
    • Work closely with team members to achieve sales targets and maintain service levels.
    • Participate in training sessions to stay updated on industry trends and new travel products.
    • Maintain a high level of professionalism and efficiency in handling customer queries.