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First-Line IT Support and Training Professional
2 weeks ago
This is an exciting opportunity for a motivated individual to join our team as a First-Line IT Support and Training Professional. The successful candidate will be responsible for providing technical support to customers, developing and delivering training materials, and contributing to the creation of a knowledge base.
Responsibilities:- Provide Technical Support: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Develop and Deliver Training Materials: Create training materials, conduct one-on-one and group training sessions, and monitor trainee progress.
- Contribute to Knowledge Base: Contribute to the creation and maintenance of a knowledge base containing troubleshooting guides, FAQs, and best practices.
