Debt Recovery Specialist

1 month ago


Cape Town, Western Cape, South Africa Mass Markets Full time
Compensation Details

We recognize the value of our staff and offer a competitive salary range of $50,000 - $65,000 per annum, commensurate with experience.

About Us

MCI helps clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

Key Responsibilities
  1. Customer Contact: Initiate contact with customers who have overdue accounts through inbound and outbound calls.
  2. Account Analysis: Review and analyze customer accounts to understand the status, outstanding balances, and reasons for non-payment.
  3. Negotiation: Engage in professional and empathetic negotiations to collect outstanding debts while maintaining customer satisfaction.
  4. Payment Processing: Process payments and set up payment arrangements as appropriate, adhering to company policies and procedures.
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Minimum of 6 months of experience in collections or billing is required.
  • Strong understanding of billing and collection processes.
Benefits

We believe in providing a supportive and inclusive work environment, offering opportunities for growth and development, and promoting work-life balance.



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