Staffing Operations Manager

1 month ago


Cape Town, Western Cape, South Africa Isilumko Staffing Full time
Job Summary

We are seeking an experienced Staffing Operations Manager to oversee workforce management and ensure the seamless execution of staffing operations.

About the Role

This is a pivotal position that requires strong organizational, analytical, and communication skills. The ideal candidate will have at least a Bachelor's degree and 4 years of experience in workforce management, with expertise in forecasting, scheduling, and real-time time management.

The successful candidate will be responsible for managing dialer experience for outbound campaigns, ensuring accuracy and attention to detail, and possessing excellent written, verbal, and email skills.

Key Responsibilities
  • Develop and implement effective workforce management strategies to meet business objectives
  • Maintain accurate forecasts, schedules, and real-time management reports
  • Ensure compliance with quality standards and customer satisfaction targets
  • Provide exceptional support to operational teams to resolve issues and improve productivity
Requirements

To be considered for this role, you must possess:

  • A Bachelor's degree or equivalent in a related field
  • At least 4 years of experience in workforce management, preferably in a BPO sector environment
  • Dialer experience for outbound campaigns and advanced skills in Erlang and Microsoft Office
  • Excellent organizational, analytical, and problem-solving skills
  • Strong communication and interpersonal skills to work effectively with stakeholders
Skills and Qualifications

You will need:

  • Advanced knowledge of dialer tools and techniques
  • Expertise in Erlang and Microsoft Office software
  • Ability to prioritize workload in a fast-paced environment
  • Flexible schedule to accommodate shift work and weekend requirements
Compensation and Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, as well as a comprehensive benefits package.



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