Customer Care Projects Coordinator

1 month ago

Cape Town, Western Cape, South Africa Mérieux NutriSciences Full time
Customer Care Projects & Data Expeditor

We are seeking a highly skilled and detail-oriented Customer Care Projects & Data Expeditor to join our team in Cape Town. As a trusted partner, our Public Health mission is to make food systems safer, healthier, and more sustainable.

As a key member of our team, you will be responsible for updating and maintaining company data across various systems, ensuring data accuracy, and providing critical data support to internal departments and clients. You will work closely with the Customer Care Manager and Sales Managers to achieve our goals.

Key Responsibilities:
  • Oversee and manage customer setups and data entries.
  • Ensure data accuracy and completeness across synchronized systems (LabWare LIMS, Salesforce, PandaDocs).
  • Troubleshoot data integration issues and escalate as necessary.
  • Assist with data-related projects, including method changes, pricing updates, and realignments.
  • Coordinate the implementation and maintenance of the PandaDocs project.
  • Develop and implement data dashboards to enhance decision-making processes.
  • Investigate and resolve data-related customer complaints.
  • Create and update customized Sample Analysis Request Forms (SARFs) in collaboration with the marketing team.
  • Maintain and update product specifications and price lists on LIMS/Nutria.
  • Handle invoicing and support corporate quality and continuous improvement processes.
Requirements:
  • Degree or Diploma in Science (Microbiology or Chemistry) with broad knowledge of personal computer software and data skills to input, extract, and analyze data into/from LIMS, Nutria, Salesforce, and Pandadoc.
  • Technical computer acumen is required to identify and troubleshoot data integration issues that may occur between synchronized systems.
  • Previous experience in Customer Care & Sales functions will be an advantage.
  • Excellent problem-solving skills, attention to detail, and strong follow-up capabilities.
  • Demonstrated leadership and mentoring skills.
  • Ability to multitask and meet deadlines in a fast-paced environment.
  • Strong computer skills, including Microsoft Office.
  • Excellent verbal and written communication skills.
  • Ability to work independently and within a team.
Why Join Us?
  • Contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
  • Have an impact on our strategic pillars that build on 50 years of experience and expertise.
  • Be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
  • Be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
  • Grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

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