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Sales and Customer Care Professional

2 months ago

Cape Town, Western Cape, South Africa E2E Staffing (PTY) LTD Full time

We are seeking a highly skilled Sales and Customer Care Consultant to join our team at E2E Staffing (PTY) LTD.

Department : Sales / Customer Care
Reports To : Consultant Manager and GM Sales and Customer Care

Key Responsibilities:

  • Conduct sales presentations in line with client sales methodologies
  • Install and train clients on all products and services offered
  • Focus on client service and ensure all interactions with clients are conducted in an efficient and professional manner
  • Increase the amount of transactions being processed by clients, by selling the benefits of the systems
  • Perform all job functions in line and according to the Standard Operating Procedures for the Sales and Customer Care Department

Requirements:

  • Matric (Grade 12)
  • Able to communicate in English and Afrikaans (other official South African Languages an advantage)
  • Good working knowledge of Internet Browsers, MS Excel and MS Outlook
  • 3-4 Years Customer Care Experience
  • BCom or similar Degree
  • Driver's Licence


Key Performance Competencies:

  • Excellent Customer Care Abilities
  • Ability to sell and cross-sell products
  • Strong Communication and feedback Skills
  • Exceptional Organisational Skills
  • Strong Administrative
  • Excellent training and facilitation abilities
  • PC Hardware & Operating Systems (set up, trouble shooting & operation)


Additional and important information

  • Extensive travel (1 week local, 1 week out of town as a guideline)
  • Lot of analysis to be performed via Excel, therefore intermediate to advance skills required in this regard
  • All planning and appointments are booked through a Planning Coordinator and therefore the ability to work as a team is essential
  • Good understanding of how Credit is granted and managed is an advantage
  • Highly energetic individual who prefers working 'on the road' as opposed to an office environment