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Customer Service Representative

1 week ago

Cape Town, Western Cape, South Africa Sisonke Tourism Services Full time

Job Description

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This role requires a highly organized and customer-focused individual to handle incoming reservations and inquiries for Sisonke Tourism and Events Services. The ideal candidate will have excellent communication and interpersonal skills, proficiency in MS Office and Google Suite, and the ability to work under pressure and meet deadlines.

Duties and Responsibilities

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  • Handle incoming reservations and inquiries via various channels">
  • Process bookings, cancellations, and modifications efficiently and accurately">
  • Provide exceptional customer service and respond to client queries">
  • Maintain up-to-date knowledge of our tours, packages, and services">
  • Collaborate with the operations team to ensure seamless service delivery">
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Requirements and Qualifications

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The following qualifications and skills are required for this role:

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  • 2-4 years of experience in a reservations or customer service role">
  • Excellent communication and interpersonal skills">
  • Proficient in MS Office and Google Suite">
  • Ability to work under pressure and meet deadlines">
  • Strong attention to detail and organizational skills">
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What We Offer

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In return for your hard work and dedication, we offer a competitive salary and benefits package, professional development opportunities, and the chance to work with a talented team.