Customer Service Representative

6 days ago


Cape Town, Western Cape, South Africa Somewhere Full time
Job Summary:
Somewhere is seeking a skilled Customer Service Representative to provide exceptional support to our customers via phone, email, and live chat. This role offers an opportunity to develop strong understanding of our products and services.

About the Role:
As a Customer Service Representative, you will be responsible for resolving customer issues efficiently and effectively. You will maintain accurate records, process orders, and handle returns and exchanges. Your strong communication and interpersonal skills will enable you to collaborate with other departments to ensure customer satisfaction.

Key Responsibilities:
  1. Provide excellent customer support via phone, email, and live chat.
  2. Resolve customer issues efficiently and effectively.
  3. Maintain a strong understanding of our products and services.
  4. Process orders and handle returns and exchanges.
  5. Collaborate with other departments to ensure customer satisfaction.

Requirements:
  • High school diploma or equivalent.
  • 1-2 years of customer service experience.
  • Experience in marketing or social media management (preferred).
  • Strong communication and interpersonal skills.
  • Proficient in computer systems and CRM software.
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and problem-solving skills.

Additional Requirements:
  • Reliable internet connection and a dedicated workspace.
  • Proficiency in Microsoft Office Suite and Google Workspace.
  • Familiarity with social media platforms and marketing tools.


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