Luxury Hospitality Leader

1 day ago


Franschhoek, South Africa IntelliStaff Full time
Job Overview

We are seeking a seasoned Duty Manager to join our team at IntelliStaff in Franschhoek, Cape Town. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and driving business results.

About the Role

This exciting opportunity is perfect for a motivated and experienced hospitality professional who is passionate about delivering high-quality service and exceeding guest expectations. You will work closely with our Finance and Reservations teams to ensure seamless communication and coordination across departments.

Main Responsibilities
  • Foster a culture of excellence by maintaining a polished appearance and adhering to our company's dress code standards.
  • Ensure all guest-facing teams meet our high standards by enforcing a zero-tolerance disciplinary code.
  • Collaborate with Finance and Reservations teams to drive guest feedback and implement improvements.
  • Communicate occupancy changes and provide training on Front Office Procedures and SOPs.
  • Manage guest profiles and preferences, minimize waste, and control resources within the department.
  • Oversee the monthly reconciliation of Front Office External Supplier Accounts and manage O-status (zero balance) and Management Accounts.
Requirements
  • Minimum 3 years' experience as a Duty Manager or Assistant Hotel Manager.
  • Previous 5* Hotel experience is advantageous.
  • Proficiency in Protel and MS Office, including email and internet.
  • Strong process excellence, service delivery, sustainable quality, and attention to detail skills.
  • Ability to manage uncertainty and adapt to changing circumstances.
  • Tertiary qualification in Hospitality or Hotel Management.
  • Valid Drivers License and personal and professional integrity of the highest standard.
Compensation

The estimated salary for this role is R250,000 - R350,000 per annum, depending on experience.



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