Medical Services Operations Manager

2 weeks ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time
Job Title: Medical Services Support Manager

Abantu Staffing Solutions is seeking a highly skilled and experienced Medical Services Support Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our medical support services.

Key Responsibilities:
  • Quality Management: Monitor and improve quality metrics, manage data integrity, and ensure compliance with our working procedures.
  • Contract and Funder Management: Interpret and apply contracts and funder rules, manage bookings, authorizations, and reception departments to ensure compliance.
  • Cash Flow Management: Implement cash management processes to prevent losses and ensure effective cash flow management.
  • Governance and Risk Management: Prepare and ensure sound audit compliances, participate in risk management teams, and support tip-off investigations.
  • Operational Management: Coordinate day-to-day operations, manage support departments, ensure smooth workflow, and monitor productivity and efficiency.
  • People Management: Demonstrate visible leadership skills, lead meetings, ensure quality staff recruitment, provide direction and inspiration, and manage performance through the performance improvement process.
Requirements:
  • Grade 12 / Matric
  • Completed tertiary qualification (NQF 6 or higher) - Accounting, Finance, Radiology, Nursing, HR, Management or relevant to experience
  • Relevant private healthcare industry experience
  • Proven leadership, change, and people management experience
  • Understanding of the private healthcare industry, its challenges, and role players (highly advantageous)
  • Understanding of relevant and current legislation (highly advantageous)
  • Knowledge or ability to learn medical and radiology-related terminology, technical and clinical concepts, and patient services business processes (highly advantageous)
  • Experience working in a flexible, employee-empowering work environment in a small to medium-sized company
  • Computer proficiency
  • Driver's license, own transport, and ability to travel to other branches and locations, when required
Competencies:
  • Problem-solving, analysis, and judgement
  • Resilience
  • Engaging diversity
  • Verbal and written communication and presentation
  • Strong effective communicator
  • Highly developed, demonstrated teamwork skills
  • Ability to coordinate the efforts of a large team of diverse employees
  • Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning
  • HR-related activities e.g. overtime for payroll, Kronos, appointing staff, and numerous HR-related issues
  • Fully computer literate with well-developed skills in email and MS Office suite of programmes
  • Demonstrated ability to see the big picture and provide useful advice and input across the company
  • Ability to lead in an environment of constant change
  • To compile monthly Reports to Manco and as and when required or needed

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