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Help Desk Professional

1 week ago

Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time
Key Responsibilities
  • Service Delivery: Deliver timely and effective service and support to end-users via remote connection or over the internet.
  • Ticket Management: Attend to technical-related client tickets and answer telephone calls in a professional and courteous manner.
  • Information Gathering: Gather customers' information and determine the issue by evaluating and analysing symptoms.