Client Care Specialist

3 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time

Santam Insurance, the market leader in general insurance industry in Southern Africa, is seeking a Client Care Specialist to join its team.

The ideal candidate will be responsible for effectively and timeously handling all complaints, requests and enquiries in line with products and services provided by Santam.

What We Offer
  • A challenging role that requires strong interpersonal skills, problem solving, self-control and self-confidence, time management skills.
  • An opportunity to work with a diverse group of people, contributing to an inclusive workforce representative of the demographics of our society.
  • A chance to develop your skills and knowledge in dispute resolution, client service and short-term insurance industry.
Key Responsibilities
  • Recommend solutions to stakeholders in resolving disputes, considering fairness, equity and materiality.
  • Share knowledge and meet client's expectations.
  • Maintain data integrity and deal with complainants in a professional and courteous manner.
  • Achieve work goals and objectives while living the Santam values.
Requirements
  • Law degree.
  • Preferably admitted attorney / articles completed.
  • Minimum 2 years' working experience in dispute resolution and client service.
  • Knowledgeable in short-term insurance industry advantageous.


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