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Client Care Expert

1 week ago

Cape Town, Western Cape, South Africa Project Growth Full time

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we encourage you to apply for the Client Care Expert role at Project Growth

This role requires a high level of creativity, strong problem-solving skills, and a willingness to adapt to changing circumstances. As a Client Care Expert, you will be responsible for developing and implementing effective solutions to customer inquiries and issues.

Responsibilities

  1. Customer Support: Provide prompt and courteous assistance to customers via email, chat, Zoom, and phone.

  2. Zoom Course Facilitation: Assist faculty in initiating Zoom courses, ensuring smooth course kick-offs, and providing customers with assistance in getting signed into Zoom.

  3. Inquiry Management: Answer phone inquiries, respond to website form submissions, and handle general customer inquiries regarding course approvals, receipts, and certificates of attendance.

  4. CRM Management: Track and log customer interactions within Salesforce CRM, maintaining accurate and organized records.

  5. Collaborative Communication: Collaborate with management to stay updated on new services, policies, and procedures, and offer support and solutions in line with the company's customer service policies.