Help Desk Agent

3 days ago


Randburg, Gauteng, South Africa Qetello Holdings Full time

Do you have what it takes to become a Help Desk Agent at Qetello Holdings?

About the Position

We are seeking a skilled Help Desk Agent to join our team. The successful candidate will be responsible for providing technical support to customers and developing training materials.

Key Responsibilities:

  1. Respond to customer inquiries via phone, email, or chat.
  2. Diagnose and troubleshoot issues related to software, hardware, and network connectivity.
  3. Develop and deliver training materials to users of the application.
  4. Conduct one-on-one and group training sessions, both on-site and at the office.
Requirements

To be considered for this role, you must have a matric certificate, CompTIA A+ and Network+ certifications, and at least one year of experience on an application support desk.

We Offer:

  • A competitive salary range of R 20.00 – R 30.00 CTC per month.
  • An opportunity to work with a leading claims administrator in Johannesburg North.
  • A chance to develop your skills and knowledge in application support and training.


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