Operations Director

2 months ago

Pretoria, Gauteng, South Africa Status Asset Management Full time
Operations Manager Job Description

Are you a strategic thinker with a passion for driving business growth and excellence? Do you have a proven track record of leading high-performing teams and implementing operational improvements? We're seeking an experienced Operations Manager to join our team at Status Asset Management.

Key Responsibilities:

  • Develop and implement operational strategies to drive business growth and efficiency
  • Lead and manage a team of up to 50 staff, including management, to achieve business objectives
  • Coach and guide team members to ensure they reach their KPIs and organisational goals
  • Delegate work with authority and ensure staff take initiative and accountability for their own development
  • Manage multiple responsibilities at once, focusing on one task while keeping track of others
  • Make clear-cut decisions at the right time with the appropriate amount of information, while staying flexible and adjusting to changing factors, conditions and environments
  • Develop and implement policies and procedures to ensure operational excellence
  • Monitor and analyse financial data to improve profitability
  • Improve operational management systems, processes and best practices
  • Formulate strategic and operational objectives
  • Examine financial data and use them to improve profitability
  • Perform quality controls and monitor production KPIs
  • Recruit, train and supervise staff
  • Find ways to increase quality of customer service
  • Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions
  • Plan and review compensation actions
  • Contribute operations information and recommendations to strategic plans and reviews
  • Prepare and complete action plans
  • Implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, identify trends
  • Forecast requirements, prepare an annual budget, schedule expenditures, analyse variances, initiating corrective actions
  • Develop operations systems by determining product handling and storage requirements
  • Develop, implement, enforce, and evaluate policies and procedures
  • Develop processes for receiving products etc.
  • Analyse and improve organisational process and workflow, employee, and space requirements, and implement changes
  • Accomplish operations and organisation mission by completing related results as needed
  • Meet or exceed operations expectations
  • Manage staff levels, wages, hours, contract labour to revenues
  • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
  • Manage relationships with key operations vendors
  • Review and approve all operational invoices and ensure they are submitted for payment
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
  • Communicate all operating policies and/or issues at department meetings
  • Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives
  • Maintenance of agreed customer service level for client retention and growth
  • Continuously monitor service of team members to assure consistent delivery of quality service
  • Implement AI and innovative lending processes for efficient lending solution provision

Requirements:

  • Relevant tertiary degree (B Comm/Business Management/LLB)
  • Minimum 5 years' experience in a financial services institution
  • Extensive experience in credit industry in South Africa
  • Full understanding of the National Credit Act and related Acts
  • Full understanding of the end-to-end loan origination process
  • Experience in setting incentives and promotions

About Us:

Status Asset Management is a dynamic and fast-paced organisation that values innovation, excellence, and customer satisfaction. We're committed to providing our customers with the best possible service and experience.

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