Support Team Lead

1 month ago


Port Elizabeth, Eastern Cape, South Africa Hire Resolve Full time
Job Title: Support Team Lead

Hire Resolve is seeking a highly skilled and experienced Support Team Lead to join their team in Port Elizabeth, EC. The successful candidate will be responsible for supporting and monitoring the day-to-day performance of applications in the Operations Applications suite, as well as managing and complementing the existing support team.

Key Responsibilities:
  • Support and maintain applications within the scope of the position
  • Comply with standard processes and procedures documentation
  • Diagnose and analyze problems in a timely and professional manner
  • Monitor all production application components to ensure high availability and meet or exceed client expectations
  • Contact development teams to assist in incident resolution in relation to system alerts
  • Maintain relationships with key strategic partners and customers
  • Identify opportunities for process, systems, and application improvements in a dynamic environment architected to solve problems and improve processes
  • General knowledge of software development lifecycle
  • High degree of initiative, mature judgment, and discretion
  • Ability to conduct and direct research into IT issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Provide accurate monthly reports in a timely manner to Management
  • Become efficient in the use, workflow, and capabilities of the system used for support
Requirements:
  • Relevant qualification or related experience
  • Understanding of/the ability to read and debug code advantageous
  • Understanding of different message formats advantageous
  • C#,.NET, MS SQL advantageous
Benefits:
  • Salary: Negotiable

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