Support Analyst Team Lead

1 month ago


Port Elizabeth, Eastern Cape, South Africa PerformIT Personnel Full time
Job Title: Support Analyst Team Lead

We are seeking a highly skilled and experienced Support Analyst Team Lead to join our team at PerformIT Personnel in Port Elizabeth.

About the Role:

The Support Analyst Team Lead will be responsible for leading a team of support analysts in providing exceptional customer service and technical support to our clients. The successful candidate will have a strong background in IT support, excellent communication skills, and the ability to lead and motivate a team.

Key Responsibilities:
  • Lead a team of support analysts in providing technical support to clients
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the support team
  • Collaborate with development teams to resolve complex technical issues
  • Provide training and guidance to support analysts to ensure they have the necessary skills and knowledge to perform their roles
  • Monitor and report on the performance of the support team and identify areas for improvement
Requirements:
  • Relevant qualification or experience in IT support
  • Excellent communication and leadership skills
  • Ability to work under pressure and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Experience in leading and managing a team
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.



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