Support Analyst Team Lead
1 month ago
We are seeking a highly skilled and experienced Support Analyst Team Lead to join our team at PerformIT Personnel in Port Elizabeth.
About the Role:The Support Analyst Team Lead will be responsible for leading a team of support analysts in providing exceptional customer service and technical support to our clients. The successful candidate will have a strong background in IT support, excellent communication skills, and the ability to lead and motivate a team.
Key Responsibilities:- Lead a team of support analysts in providing technical support to clients
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the support team
- Collaborate with development teams to resolve complex technical issues
- Provide training and guidance to support analysts to ensure they have the necessary skills and knowledge to perform their roles
- Monitor and report on the performance of the support team and identify areas for improvement
- Relevant qualification or experience in IT support
- Excellent communication and leadership skills
- Ability to work under pressure and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Experience in leading and managing a team
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.
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Support Analyst Team Lead
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