Telephony Sales and Support Coordinator

1 month ago

Alberton, Gauteng, South Africa Forbtech Pty Ltd Full time
Job Summary

We are seeking a highly motivated and detail-oriented Telephony Sales and Support Coordinator to join our team at Forbtech Pty Ltd. This role involves supporting the sales team, coordinating client engagements, and providing technical support for Yealink telephony products and VoIP solutions.

Key Responsibilities
  • Sales Support:
    • Assist the sales team with managing leads and opportunities related to Yealink telephony products.
    • Prepare quotes, proposals, and contracts for clients interested in Yeastar and Yealink solutions.
    • Schedule and coordinate client meetings, product demonstrations, and follow-up activities.
    • Maintain and update sales documentation, including product specifications and pricing lists.
  • Client Coordination:
    • Serve as a primary point of contact for client inquiries regarding Yealink telephony systems and VoIP solutions.
    • Assist with the onboarding of new clients, ensuring seamless integration of Yealink products into their existing infrastructure.
    • Monitor client satisfaction and promptly address any concerns or issues that arise.
  • Technical Support:
    • Provide first-level technical support for Yealink telephony systems, including basic troubleshooting and configuration assistance.
    • Collaborate with the technical team to resolve more complex issues related to Yealink and Yeastar VoIP solutions.
    • Maintain up-to-date knowledge of Yealink product offerings and VoIP technologies.
  • Product Management:
    • Assist in managing inventory levels of Yealink telephony products and accessories.
    • Coordinate with suppliers and vendors to ensure timely availability of products for client orders.
    • Stay informed about new product releases, updates, and industry trends related to telephony and VoIP.
  • Administration:
    • Manage and track service tickets to ensure timely resolution of client support requests.
    • Maintain accurate records of client interactions, sales activities, and support incidents.
    • Generate regular reports on sales performance, client satisfaction, and support metrics.
Qualifications
  • Education:
    • A diploma or certificate in Information Technology, Telecommunications, Business Administration, or a related field is preferred.
  • Experience:
    • 12 years of experience in a sales support or technical support role, preferably in the telephony or telecommunications industry.
    • Familiarity with Yealink telephony systems, Yeastar solutions, and VoIP technologies is highly desirable.
    • Experience using CRM and helpdesk systems is a plus.
  • Skills:
    • Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
    • Basic technical understanding of telephony systems and VoIP technologies.
    • Excellent organizational skills and attention to detail.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Personal Attributes
  • Customer-oriented, with a strong commitment to delivering exceptional service.
  • Eager to learn and develop expertise in Yealink and Yeastar telephony solutions.
  • Ability to work independently and collaboratively within a team.
  • Problemsolving mindset, with the ability to handle multiple tasks simultaneously.
Benefits
  • Competitive salary and performance-based incentives.
  • Opportunities for professional development and career growth within the telephony and VoIP sector.
  • A supportive and dynamic work environment.

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