Debt Recovery Specialist
2 months ago
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions worldwide. We're seeking a skilled Debt Collections Consultant to join our team and contribute to our global client's success in the USA.
As a Debt Collections Consultant, you will be responsible for servicing our global client, taking inbound calls, and engaging with high-profile clients in the USA to help them take control and get out of high debt.
Key Responsibilities:
- Meet productivity requirements for calls daily to ensure optimisation of the collections function and achievement of the monthly collection target.
- Manage customer accounts and calls by logging onto and updating relevant collections systems.
- Use collections scripts and tools to verify clients' identity and negotiate with customers to obtain a promise to pay (PTP) or negotiate repayment terms.
- Analyse customers' account history and provide recommendations on options available to rehabilitate their accounts.
- Negotiate settlements to receive payment on a certain percentage of the debt.
Requirements:
- 1-2 years debt sales experience
- Must have worked on international campaigns
- Highly proficient in English, written and verbal
- Must have a neutral accent
- Knowledge of debt collection techniques
- Sound negotiation skills
Benefits:
- Basic salary of R7500, increased to R8500 after the first month
- Highly competitive commission structure over and above the R8500 basic salary
- Transport provided as you will be working USA hours, 3pm to 4am
- Fantastic growth opportunities
- Expand your knowledge of the global markets
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