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Regional Sales Manager

2 months ago

Durban, KwaZulu-Natal, South Africa Nedbank Full time
Job Summary

We are seeking a highly skilled and experienced Sales Manager to lead our Home Loans team. The successful candidate will be responsible for driving sales growth, managing a team of sales professionals, and ensuring excellent customer service.

Key Responsibilities
  • Team Leadership
    • Lead and manage a team of sales professionals to achieve sales targets and exceed customer expectations.
    • Develop and implement sales strategies to drive growth and improve customer satisfaction.
  • Sales Performance
    • Monitor and analyze sales performance to identify areas for improvement and develop strategies to address them.
    • Provide coaching and training to sales team members to enhance their skills and knowledge.
  • Customer Service
    • Ensure that all customers receive excellent service and support throughout the sales process.
    • Develop and maintain strong relationships with customers to build trust and loyalty.
  • Business Development
    • Identify and pursue new business opportunities to drive growth and expansion.
    • Develop and maintain relationships with key stakeholders, including business partners and suppliers.
  • Operational Excellence
    • Ensure that all sales processes and procedures are followed and that sales team members are compliant with company policies and procedures.
    • Monitor and analyze sales data to identify trends and areas for improvement.
Requirements
  • Experience
    • Minimum 5 years of experience in sales leadership or management.
    • Proven track record of driving sales growth and improving customer satisfaction.
  • Education
    • NQF Level 6 or higher in a relevant field, such as business, sales, or marketing.
  • Skills
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to analyze data and make informed decisions.
    • Strong business acumen and understanding of the financial services industry.
Technical Skills
  • Business Administration
    • Strong understanding of business administration principles and practices.
  • Client Service Management
    • Excellent client service skills and ability to build strong relationships with customers.
  • Employee Training/Development
    • Ability to develop and implement training programs to enhance sales team skills and knowledge.
  • Financial Accounting Principles
    • Strong understanding of financial accounting principles and practices.
  • Governance, Risk and Controls
    • Ability to identify and mitigate risks and ensure compliance with company policies and procedures.
  • Organisational Systems
    • Strong understanding of organisational systems and processes.
  • Principles of Project Management
    • Ability to develop and implement project plans to drive sales growth and improve customer satisfaction.
  • Relevant Nedbank Product Knowledge
    • Strong understanding of Nedbank products and services.
  • Staff Resource Planning
    • Ability to plan and manage staff resources to achieve sales targets and exceed customer expectations.
  • Management Information and Reporting Principles, Tools and Mechanisms
    • Ability to develop and implement reporting systems to track sales performance and customer satisfaction.
Behavioural Competencies
  • Becoming a Business Advisor
    • Ability to provide business advice and guidance to customers and sales team members.
  • Building the Sales Team
    • Ability to build and develop a high-performing sales team.
  • Building Trusting Relationships
    • Ability to build strong relationships with customers and sales team members.
  • Coaching the Sales Team
    • Ability to coach and develop sales team members to enhance their skills and knowledge.
  • Driving for Results
    • Ability to drive sales growth and improve customer satisfaction.
  • High-Impact Communication
    • Ability to communicate effectively with customers and sales team members.
  • Making Sales Operations Decisions
    • Ability to make informed decisions to drive sales growth and improve customer satisfaction.
  • Motivating the Sales Team
    • Ability to motivate and inspire sales team members to achieve sales targets and exceed customer expectations.