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Customer Service Representative

2 months ago

Wynberg, Western Cape, South Africa Grace your HR needs Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as an Online Customer Service Support. As a key member of our sales team, you will be responsible for delivering exceptional guest service, maximizing sales, and promoting our prestige and iconic brands.

Key Responsibilities
  • Contribute to meeting or exceeding online store goals related to retail and service sales, guest loyalty, and retail shrink.
  • Provide a guest-friendly environment, greeting and engaging every guest, and personalizing service to their needs.
  • Courteously handle sales, refunds, and exchanges, and book appointments for services and in-store events.
  • Stay informed about new and existing industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests.
Requirements

To succeed in this role, you will need to possess a passion for the beauty industry, exceptional guest service skills, and the ability to learn and communicate product knowledge.

We offer a dynamic and supportive work environment, and we are committed to helping our team members grow and develop their careers.