Commercial Insurance Agent
1 month ago
Job Purpose
As a Commercial Tied Agent, you will be responsible for providing high-quality direct sales service to new and existing clients, resulting in business growth and profitability for the company. You will manage the end-to-end customer experience, providing first-line support to resolve queries and ensuring timely delivery of services and support.
Key Responsibilities
- Identify and execute innovative methods to build your insurance portfolio.
- Prospect for new clients through networking, cold calling, and door-to-door canvassing.
- Manage and drive portfolio profitability and growth by ensuring timely delivery of ongoing service and support.
- Conduct comprehensive risk evaluations for clients.
- Provide solutions to clients by selling non-life products aligned to their needs.
- Continuously build client base to secure future portfolio growth.
- Identify and act on cross-selling and up-selling opportunities across all products.
- Sell according to agreed targets for the day, week, and month.
- Maintain minimum agreed quote volumes.
- Maintain a minimum agreed quote-to-sales ratio.
- Maintain an agreed NTU and Cancellation ratio.
- Perform after-sales service tasks according to allocated portfolio of customers.
- Monitor and resolve escalated client queries and complaints timeously.
- Manage relationships with clients and ensure Service Level Agreement standards are met or exceeded in all engagements.
- Retain existing business, including renewal discussions in line with business process and FAIS Code of Conduct.
- Create collaborative relationships with other departments to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
- Manage time and workloads to ensure deadlines and targets are met.
Quality Service Delivery
- Proactively suggest improvements in service and relations where applicable.
- Contribute to a service culture that builds rewarding relationships, proposes innovations, and allows others to provide exceptional service.
Cost Control and Governance Adherence
- Proactively ensure the use of time, resources, money, materials, or equipment is in line with organizational policies and procedures.
- Comply with corporate governance policies, procedures, and standards.
- Operate within agreed mandates.
Quality People Practices
- Align your behavior with the organization's culture and values.
- Share and transfer product, process, and systems knowledge to colleagues and team members.
- Collaborate and work with the OMI team to deliver required service levels.
- Actively participate in the OMI team to ensure functional balanced scorecard objectives are achieved.
- Ensure achievement of your own performance objectives.
- Actively participate in your own professional development and career path.
Experience, Knowledge & Skills Required
- Grade 12
- Appropriate insurance qualification (FAIS and RE)
- More than 2 years' experience working in customer service
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