Commercial Insurance Agent

1 month ago


Johannesburg, Gauteng, South Africa Old Mutual Full time

Job Purpose

As a Commercial Tied Agent, you will be responsible for providing high-quality direct sales service to new and existing clients, resulting in business growth and profitability for the company. You will manage the end-to-end customer experience, providing first-line support to resolve queries and ensuring timely delivery of services and support.

Key Responsibilities

  • Identify and execute innovative methods to build your insurance portfolio.
  • Prospect for new clients through networking, cold calling, and door-to-door canvassing.
  • Manage and drive portfolio profitability and growth by ensuring timely delivery of ongoing service and support.
  • Conduct comprehensive risk evaluations for clients.
  • Provide solutions to clients by selling non-life products aligned to their needs.
  • Continuously build client base to secure future portfolio growth.
  • Identify and act on cross-selling and up-selling opportunities across all products.
  • Sell according to agreed targets for the day, week, and month.
  • Maintain minimum agreed quote volumes.
  • Maintain a minimum agreed quote-to-sales ratio.
  • Maintain an agreed NTU and Cancellation ratio.
  • Perform after-sales service tasks according to allocated portfolio of customers.
  • Monitor and resolve escalated client queries and complaints timeously.
  • Manage relationships with clients and ensure Service Level Agreement standards are met or exceeded in all engagements.
  • Retain existing business, including renewal discussions in line with business process and FAIS Code of Conduct.
  • Create collaborative relationships with other departments to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
  • Manage time and workloads to ensure deadlines and targets are met.

Quality Service Delivery

  • Proactively suggest improvements in service and relations where applicable.
  • Contribute to a service culture that builds rewarding relationships, proposes innovations, and allows others to provide exceptional service.

Cost Control and Governance Adherence

  • Proactively ensure the use of time, resources, money, materials, or equipment is in line with organizational policies and procedures.
  • Comply with corporate governance policies, procedures, and standards.
  • Operate within agreed mandates.

Quality People Practices

  • Align your behavior with the organization's culture and values.
  • Share and transfer product, process, and systems knowledge to colleagues and team members.
  • Collaborate and work with the OMI team to deliver required service levels.
  • Actively participate in the OMI team to ensure functional balanced scorecard objectives are achieved.
  • Ensure achievement of your own performance objectives.
  • Actively participate in your own professional development and career path.

Experience, Knowledge & Skills Required

  • Grade 12
  • Appropriate insurance qualification (FAIS and RE)
  • More than 2 years' experience working in customer service


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