Service Level Agreement Coordinator

4 days ago


Pinetown, KwaZulu-Natal, South Africa Ignition Group Full time

About the Company

Ignition Group is a leading provider of innovative solutions and services.

We are committed to delivering exceptional service and supporting our clients' success.

Key Responsibilities:

  • Keep the contact centre informed of progress on incidents and potential workarounds.
  • Supports resolution of vendor and / or third party-related incidents, problems, or unsatisfactory performance.
  • Recommend new technologies or approaches that could benefit the organization.

Requirements:

  • Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
  • Effortless ability to collaborate with internal and external stakeholders at all levels.
  • Expertise and strong analytical mind to develop effective solutions to problems.


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