Customer Support Specialist
7 days ago
About Us
Fluxory is a leading virtual assistant solution in South Africa, dedicated to freeing up time for businesses so they can focus on what truly matters.
We're seeking a passionate Customer Care Officer to join our vibrant crew. With a cozy team of 11-50 colleagues, you'll dive into the world of office administration, making a real impact by providing top-notch support to our clients.
Your Role
- Respond to customer inquiries via email and chat, ensuring timely and accurate assistance.
- Manage and update customer accounts, making sure all information is current and correct.
- Handle customer complaints and provide appropriate solutions, following up to ensure resolution.
- Collaborate with other team members to improve customer service processes and efficiency.
- Assist in the preparation of reports and gather customer feedback to enhance service quality.
You Will Thrive If You Have
- Excellent communication skills, both written and verbal.
- Previous experience in customer service or a related field.
- Strong problem-solving abilities and a positive attitude.
- Ability to multitask and manage time effectively.
- Familiarity with office software and communication tools.
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