Customer Experience Support Specialist

2 weeks ago


Randburg, Gauteng, South Africa Isle Of Man Government Full time
About the Role

The Isle of Man Government is seeking a highly skilled Customer Experience Support Specialist to join our Customer Experience Team in Government Technology Services (GTS). As a key member of our team, you will be responsible for providing exceptional support to our customers for all IT-related issues.

Key Responsibilities:
  • Respond to customer enquiries and provide timely resolutions.
  • Troubleshoot basic IT issues and triage incident tickets to the appropriate teams.
  • Utilize excellent organisational skills to manage multiple tasks and priorities.
Salary and Benefits

We offer a competitive salary that increases annually until you reach the maximum. In addition, we provide a range of benefits, including annual leave, flexi-time scheme, and access to the Learning, Education and Development training facility.

Benefits Overview

GTS offers a hybrid working approach with part of your work week based in the office and part working from home where desired. You will also have access to discounted gym memberships, free swimming pools, and 1-to-1 support programmes.

A workplace that invests in you: A competitive salary that increases each year until you reach the salary maximum. Annual leave starting from 21 days, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.

  • Flexi-time scheme where you can accrue additional time worked to take as leave.
  • Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme or the Isle of Man Government Defined Contribution (DC) Arrangement.
  • Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
  • Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
  • Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
  • Ability to apply for an unpaid career break after 3 years' service.
  • Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.


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