Fibre Network Installation Specialist

5 days ago

Cape Town, Western Cape, South Africa The Talent Room Full time
Job Description

The Talent Room is seeking a highly skilled Fibre Network Installation Specialist to join our team. As a key member of our installation team, you will be responsible for overseeing and leading installations/repairs on Wireless or Fibre networks.

Key Performance Areas would include:

  • Following set SOP's and procedures.
  • Working closely with a Team Leader and Scheduler.
  • Maintaining project and safety documentation.
  • Accurate reporting and updates on work done.
  • Ensuring all relevant stock is available for the work that was scheduled.
  • Keeping equipment well maintained.
  • Adhering to all Health and Safety procedures.
  • Completing all SHER and OHS required documentation.
  • Troubleshooting Fibre issues: Splicing, testing, dome management.
  • Troubleshooting Wireless issues: Signal testing on CPE's, access points and bandwidth capacity.
  • Basic Network Troubleshooting: IP conflicts, firewall issues and routing issues.
  • Installation of VoIP systems.
  • Providing excellent customer service.
  • Working overtime, weekends, or on emergency call-outs as required.

Installation Responsibilities:

  • Receiving daily job cards for new installations.
  • Referencing job cards for the correct stock needed for the installation.
  • Confirming clients' needs are met as indicated on job cards. Able to update the Sales or Technical Department to adjust quotes.
  • Installation of Fibre and Wireless CPE's.
  • Cable runs internal and external. Both Network and Fibre cable runs.
  • Communicating with the Installation Team Leader to confirm RF signal is as required on LOS.
  • Communicating with the Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
  • Basic access point and network setups.
  • Setup and confirming the client's existing equipment is still working and that the client verified that everything works as it should.
  • Upgrading all equipment's firmware, cleaning up and taking photos for quality control.
  • Following quality control with your team leader for confirmation when the installation has been completed.
  • Completing installation job card with equipment used, related technical information and photos.
  • Inspecting site, for possible future problems. Taking photos and updating accordingly.
  • Updating Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs Responsibilities:

  • Confirming issues with client as described on ticket.
  • Troubleshooting fast and sufficiently.
  • Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
  • Communicating cost implications involved with the repair if any.
  • Having knowledge of products and pricing.
  • Able to resolve the issue on-site or replace the necessary equipment.
  • Confirming with the client that the repair has been completed and that the client tested.
  • Ensuring that the client is satisfied with the work that has been done.

Requirements:

  • 1 year's Fibre Optic splicing experience.
  • 1 year's RF/Wireless experience.
  • Knowledge around network structures, crimping.
  • Previous experience in the IT Industry advantageous.
  • Basic computer skills.
  • Customer service experience.
  • Basic Networking considered an asset.
  • Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
  • Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
  • Driver's license.
  • Clean driving record.
  • Good analytical and problem-solving skills.
  • Effective planning skills.
  • Leadership skills.
  • Good working knowledge of hand and power tools used in this position.
  • Proficient in fibre cable termination with connectors.
  • Well-versed in fusion splicing machine technique.
  • Strong manual dexterity and hand-eye coordination.
  • Ability to work neatly and accurately.
  • Technically minded.
  • Ability to work in a physically demanding environment including, but not limited to:
    - Carrying, raising and climbing a ladder, carrying, lifting and handling heavy equipment (manhole covers, cable reels).
  • Self-disciplined, motivated and organised.
  • Medically fit & able to work at height.

Education Requirements:

  • Grade 12.
  • Specialized certifications would be an advantage.

We estimate the salary for this role to be around R150,000 - R200,000 per annum, depending on experience.

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