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Global Client Advocate

2 weeks ago

Cape Town, Western Cape, South Africa join Full time

Welcome to RoomRaccoon Hotel Tech, where we empower hoteliers to succeed through innovative hospitality solutions.

We are looking for a Global Client Advocate to join our team and help us deliver exceptional customer experiences that drive loyalty, retention, and business growth.

About the Role

Key Responsibilities:

  • Act as the primary point of contact for clients, ensuring timely and effective communication, and resolving issues promptly.
  • Develop and maintain in-depth knowledge of our products and services, staying current with industry trends, best practices, and emerging technologies.
  • Foster strong relationships with clients, understanding their needs, preferences, and pain points, and using this insight to inform business decisions and drive growth.