Customer Service Specialist

6 days ago


Cape Town, Western Cape, South Africa RoomRaccoon Full time
RoomRaccoon:

We are a leading provider of all-in-one hotel management systems, founded by Nadja Buckenberger and Tymen Van Dyl in 2017. Our mission is to redefine hotel operations through innovative technology.

About the Role

We are seeking a skilled Customer Care Consultant to join our team. This role involves providing exceptional customer service to our clients, ensuring their queries are addressed promptly and professionally.

Main Responsibilities
  • Provide personalized support to hoteliers via email, phone, and online forums.
  • Deliver world-class customer experience by listening to hoteliers' needs and being responsive to their queries.
  • Assess queries and escalate to internal teams when necessary, following pre-defined processes and channels.
  • Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.
  • Work closely with our Implementations Team to ensure a seamless transition of client accounts to support.
Requirements
  • Fluent Dutch language skills.
  • 2+ years' experience in a service-oriented, technical, or customer support role.
  • Excellent interpersonal skills, consistently amicable and responsive in dealing with people.
  • Technical proficiency in working on different systems (training will be provided).
Perks
  • Free Food Fridays.
  • Mac environment.
  • Incentive-based commission.
  • Formal Training budget.
  • Annual Hotel experience.
  • Equity.
  • Birthday & Christmas Vouchers.


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