Technical Support Specialist

2 weeks ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

Job Description


As a Technical Support Specialist at Helderberg Personnel cc, you will provide exceptional technical support to our customers, ensuring their experience with our platform is seamless and satisfying.


Key Responsibilities:



  • Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner
  • Troubleshoot and resolve customer issues related to our platform
  • Document and track customer inquiries and resolutions in our ticketing system
  • Collaborate with the development team and projects team to escalate complex issues and ensure timely resolution
  • Proactively identify and suggest solutions to improve the customer experience
  • Stay up to date on the latest developments and features of our platform

Qualifications and Experience:



  • 2 years of experience in technical support, preferably in a SaaS environment
  • Strong technical knowledge of cloud computing and web-based applications
  • Excellent written and verbal communication skills
  • Ability to work independently and in a fast-paced environment
  • Familiarity with ticketing systems, particularly ConnectWise Manage is helpful
  • Experience a must with SQL and scripting a plus

About Us:


Helderberg Personnel cc is a leading provider of innovative solutions for the technical support industry. We are committed to delivering exceptional customer experiences and providing our employees with the tools and resources they need to succeed.



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