Medical Practice Manager

2 weeks ago

Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

Job Title: Medical Practice Manager

Job Summary:

The Medical Practice Manager serves as the first point of contact for patients and visitors, delivering high-quality customer service, managing appointments, and ensuring the smooth flow of administrative and digital communication tasks within the medical practice.

Key Responsibilities:

  • Front Desk and Reception Duties:
    • Greet patients and visitors warmly, maintaining a welcoming and professional front desk environment.
    • Answer phone calls promptly, address queries, and direct calls to the appropriate staff members.
    • Schedule, reschedule, and confirm patient appointments, coordinating with medical staff for availability.
    • Ensure patient registration is complete by verifying and updating personal information, insurance details, and medical histories.
  • Patient Registration, Documentation, and System Management:
    • Prepare and maintain patient files and electronic records, ensuring accuracy and compliance with confidentiality laws.
    • Collect co-pays, deductibles, and other payments; issue receipts, manage billing inquiries, and follow up with the billing department.
    • Use the GoodX system to manage patient files, book appointments, and update clinical notes.
  • Social Media and Digital Communication Management:
    • Manage practice communication via WhatsApp, responding to patient inquiries in a timely and professional manner.
    • Create and post engaging updates on social media platforms, using Canva or similar design tools.
    • Assist with marketing and community engagement efforts by maintaining a consistent online presence.
  • Administrative Support:
    • Manage incoming and outgoing correspondence, including emails, faxes, and mail.
    • Maintain office supplies and order replacements as necessary.
    • Organise diaries, schedule meetings, confirm appointments, and coordinate travel arrangements as needed.
    • Collaborate with medical and administrative staff to ensure efficient day-to-day operations.
  • Patient Support and Communication:
    • Assist patients with inquiries related to the practice, procedures, and payment options.
    • Communicate delays, cancellations, and other relevant information to patients in a courteous manner.
    • Guide patients through basic procedures, such as registration, appointment check-ins, and post-consultation instructions.
  • Office Organisation and Cleanliness:
    • Ensure the reception area, waiting room, and workstations are clean, organised, and presentable at all times.
    • Implement safety protocols, such as monitoring visitors and ensuring health and safety measures are followed.

Requirements:

Education: High School Diploma or equivalent; additional certification in medical administration or office management is advantageous.

Experience: Minimum of 2 years in a similar role, preferably within a medical or beauty practice setting.

Technical Skills:

  • Proficient in MS Office Suite (Word, Excel) and medical office software (e.g., Booksy and GoodX).
  • Experience with Canva or similar tools for creating social media content.
  • Comfortable using digital communication platforms, including WhatsApp.
  • Language Proficiency: Fluent in English; Afrikaans is a plus.
  • Customer Service Orientation: Friendly, empathetic, and able to connect with clients.

Personality Traits:

  • People-Oriented: Warm and approachable with the ability to empathise and engage effectively.
  • Reliable and Organised: Punctual, detail-oriented, and capable of handling multiple tasks in a dynamic environment.
  • Professional and Empathetic: Able to balance empathy with professionalism, especially suitable for a female-majority clientele and team.

  • Practice Administrator

    2 months ago

    Pretoria, Gauteng, South Africa MedE Recruit Full time

    Job Summary:MedE Recruit is seeking a highly skilled Medical Billing Administrator to join our team. As a Medical Billing Administrator, you will be responsible for handling various administrative tasks related to medical billing, patient assistance, and accounts management.Key Responsibilities:Patient Assistance: Respond to patient inquiries, provide...

  • Medical Advisor Manager

    2 months ago

    Pretoria, Gauteng, South Africa Growthlink Consulting Full time

    Job Title: Medical Advisor ManagerGrowthlink Consulting is seeking a highly skilled Medical Advisor Manager to join our team. As a Medical Advisor Manager, you will be responsible for managing the administrative function in the Medical Advisory Services business unit.Key Responsibilities:Manage the administrative function in the Medical Advisory Services...

  • Medical Practitioner

    1 month ago

    Pretoria, Gauteng, South Africa MedE Recruit Full time

    Medical General Practitioner OpportunityWe are excited to announce a fantastic opportunity for a Medical General Practitioner (GP) at a busy Family Practice in Pretoria. This position is perfect for a motivated and dedicated professional looking to make a meaningful impact in the community.Position: Medical General Practitioner (GP)Location: Moot,...

  • Medical Advisor Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa Growthlink Consulting Full time

    Job Title: Medical Advisor ManagerGrowthlink Consulting is seeking a highly skilled Medical Advisor Manager to join our team.Key Responsibilities:Manage the administrative function in the Medical Advisory Services business unitContribute to and conduct targeted research into local and international clinical guidelines and funding policiesCritical review and...

  • Medical Practitioner

    3 weeks ago

    Pretoria, Gauteng, South Africa MedE Recruit Full time

    Medical General Practitioner OpportunityWe are excited to announce a fantastic opportunity for a Medical General Practitioner (GP) at a busy Family Practice in a dynamic and fulfilling work environment.Position: Medical General Practitioner (GP)Location: Moot, PretoriaCommission: 50-60% (Highly Negotiable)Working Hours: Flexible hours between 8:00 -...

  • Medical Billing Specialist

    2 months ago

    Pretoria, Gauteng, South Africa MedE Recruit Full time

    Job Summary:MedE Recruit is seeking a highly skilled Medical Billing Administrator to join our team. As a Medical Billing Administrator, you will be responsible for handling various administrative tasks related to medical billing, patient assistance, and accounts management.Key Responsibilities:Patient Assistance: Respond to patient inquiries, provide...

  • Medical Advisory Services Manager

    2 months ago

    Pretoria, Gauteng, South Africa Growthlink Consulting Full time

    Job Title: Senior Manager: Medical Advisory Services – Medical Scheme – PretoriaAbout the Role:We are seeking a highly skilled and experienced Senior Manager to lead our Medical Advisory Services team. As a key member of our Healthcare Management division, you will be responsible for executing clinical and medical advisory services, maintaining clinical...

  • Medical Billing Specialist

    2 months ago

    Pretoria, Gauteng, South Africa MedE Recruit Full time

    Job Summary:MedE Recruit is seeking a highly skilled Medical Billing Administrator to join our team. As a Medical Billing Administrator, you will be responsible for handling various administrative tasks related to medical billing, patient assistance, and accounts management.Key Responsibilities:Patient Assistance: Respond to patient inquiries, provide...

  • Medical Office Administrator

    2 weeks ago

    Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    Job Title: Medical Office AdministratorLocation: Menlyn Maine, PretoriaIndustry: Medical PracticeSalary: R 15 000 (dependent on current earnings, qualifications, and experience)Job Type: Full-timeJob Summary:The Medical Office Administrator serves as the first point of contact for patients and visitors, delivering high-quality customer service, managing...

  • Medical Billing Specialist

    1 month ago

    Pretoria, Gauteng, South Africa MedE Recruit Full time

    Job Title: Medical Billing AdministratorJob Summary:We are seeking a highly organized and detail-oriented Medical Billing Administrator to join our team at MedE Recruit. As a key member of our operations team, you will be responsible for handling basic billing tasks, patient assistance, and administrative support.Key Responsibilities:Patient Assistance:...

  • Senior Manager of Medical Advisory Services

    7 days ago

    Pretoria, Gauteng, South Africa Growthlink Consulting Full time

    Job Description:As a Senior Manager of Medical Advisory Services, you will play a critical role in executing clinical and medical advisory services within the Healthcare Management division. You will maintain clinical oversight on all aspects of the Schemes business, ensuring that clinical and medical advisory services are sound and in compliance with the...

  • Medical Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa MNA Recruitment (Pty) Ltd Full time

    Job Title: Medical ManagerWe are seeking a highly skilled Medical Manager to join our team at MNA Recruitment (Pty) Ltd. As a Medical Manager, you will play a key role in representing the affiliate's medical/scientific voice of expertise for assigned product(s) and relevant therapeutic areas.Key Responsibilities:Develop and maintain in-depth knowledge of...

  • Medical Billing Specialist

    1 month ago

    Pretoria, Gauteng, South Africa MedE Recruit Full time

    Job Title: Medical Billing AdministratorJob Summary:We are seeking a highly organized and detail-oriented Medical Billing Administrator to join our team at MedE Recruit. As a key member of our operations team, you will be responsible for managing the billing process, ensuring accurate and timely submission of claims, and maintaining excellent relationships...

  • Medical Sales Specialist

    7 days ago

    Pretoria, Gauteng, South Africa Qetello Holdings Full time

    The ideal candidate will be responsible for building strong relationships with doctors and medical practices to promote and sell medical bureau services and COID assistance.Key Responsibilities:Sales Outreach: Identify and engage potential clients (doctors and medical practices) to provide expert advice on exempted funder options.Relationship Building:...

  • Medical Office Coordinator

    2 weeks ago

    Pretoria, Gauteng, South Africa Finding Personnel (Pty) Ltd Full time

    Job Title: Medical Office CoordinatorJob Summary:The Medical Office Coordinator serves as the first point of contact for patients and visitors, delivering high-quality customer service, managing appointments, and ensuring the smooth flow of administrative and digital communication tasks within the medical practice.Key Responsibilities:Front Desk and...

  • Regional Commercial Manager

    1 month ago

    Pretoria, Gauteng, South Africa The South African Medical Association Full time

    Job Title: Regional Commercial ManagerWe are seeking a highly skilled and experienced Regional Commercial Manager to join our team at The South African Medical Association.About the Role:The Regional Commercial Manager will be responsible for developing and implementing recruitment targets, marketing, financial, and structural strategies in all...

  • Regional Commercial Manager

    2 months ago

    Pretoria, Gauteng, South Africa The South African Medical Association Full time

    Regional Commercial Manager Job DescriptionThe South African Medical Association is seeking a highly skilled Regional Commercial Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing recruitment targets, marketing, financial, and structural strategies in all branches/provinces in the...

  • Regional Commercial Manager

    2 months ago

    Pretoria, Gauteng, South Africa The South African Medical Association Full time

    Regional Commercial ManagerThe South African Medical Association is seeking a highly skilled Regional Commercial Manager to join our team. As a key member of our commercial team, you will be responsible for developing and implementing recruitment targets, marketing, financial, and structural strategies in all branches/provinces in your region.Your duties...

  • Senior Medical Writer

    2 months ago

    Pretoria, Gauteng, South Africa MMS Holdings Inc. Full time

    About MMS Holdings Inc.MMS Holdings Inc. is a leading Contract Research Organization (CRO) that provides innovative, data-focused solutions to the pharmaceutical, biotech, and medical device industries. With a proven scientific approach to complex trial data and regulatory submission challenges, MMS Holdings Inc. supports clients in meeting rigorous...

  • Regional Commercial Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa The South African Medical Association Full time

    Job Title: Regional Commercial ManagerAre you a seasoned sales professional looking for a new challenge? Do you have a proven track record of driving business growth and developing high-performing teams? We are seeking a highly motivated and experienced Regional Commercial Manager to join our team at The South African Medical Association.Job Summary:The...