Application Support Specialist
7 days ago
Key Responsibilities:
Application Management and Support
- Deliver specialized assistance to sales personnel, ensuring the functionality and upkeep of the applications utilized.
- Provide round-the-clock support and maintenance for all applications, guaranteeing system stability, availability, and performance in line with established service level agreements (SLAs).
- Oversee and maintain both Non-Production and Production environments.
- Facilitate the deployment of applications across Non-Production and Production environments.
- Ensure the reliability of software components and the successful rollout of new features.
- Evaluate input deliverables from the Development team (Release Notes / Design Inputs).
- Develop implementation strategies and communicate effectively with stakeholders.
- Establish application monitoring systems along with automated daily health assessments.
- Investigate emerging tools, technologies, and industry best practices.
- Assume responsibility for software-related issues, collaborating with Development Teams to address complex challenges.
- Promote the adoption of Continuous Delivery, Continuous Integration, and Agile methodologies.
- Automate repetitive tasks to enhance efficiency.
- Conduct routine maintenance tasks proactively.
- Perform daily health assessments on all applications.
- Manage pre-implementation and post-implementation testing processes.
- Supervise the Service Desk queue, addressing incidents, requests, and issues related to systems.
- Execute production scripts to rectify system errors.
- Provide business support as necessary (e.g., end-of-month operational tasks).
- Document change requests and participate in Change Advisory Board meetings.
Educational Qualifications:
- Degree or diploma in Information Technology.
- Proficient in computer applications, including Microsoft Office and database management.
- Familiarity with configuration management tools and application performance management solutions.
- ITIL Foundation certification is preferred.
Professional Experience:
- At least 3-5 years of experience in enterprise software development or 2+ years in a DevOps role, particularly with IIS and .NET technologies.
- A minimum of 2 years of experience with Windows-based operating systems.
- Understanding of Agile methodologies.
- Exposure to cloud computing environments.
- Experience in implementing and managing Application Performance Monitoring tools.
- Background in Agile development settings.
- Previous experience in the insurance sector is advantageous.
- Familiarity with the K2 Platform is a plus.
- A proven history of providing sales support is beneficial.
- Experience in supporting and maintaining commission systems is an advantage.
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