Literature and Customer Service Management Position

1 month ago


Potchefstroom, North-West, South Africa Mirna Butler Recruitment Full time
Job Description:

We are seeking a skilled Manager to lead our team and foster a vibrant atmosphere that encourages reading, learning, and community engagement at our book lover's hub. The ideal candidate will have a passion for literature and customer service, with a keen business sense and a knack for inspiring others.

Key Responsibilities:
  • Foster a dynamic team environment that encourages reading, learning, and community engagement.
  • Oversee the expansion of the branch regarding stockholding and management.
  • Maintain the company's and its suppliers return policies.
  • Optimise and stimulate sales in the shop.
  • Canvas schools and TVET Colleges in the area for new business.
  • Initiate and maintain contact with lecturing staff of tertiary institutions, potential customers, and representative of publishers or their suppliers.
  • Process new and inter-branch stock.
  • Apply the company's customer service policy at all levels.
  • Maintain administrative processes (customer orders, quotations, pro-formas, enquiries).
  • Manage personnel and develop staff.
  • Manage finances and stock display.
  • Develop and monitor operational procedures.

Requirements:
  • Matric.
  • Post-school qualification in Retail or Business Management, advantageous.
  • Minimum of 2 years working experience in a similar position.
  • Computer literate.
  • Valid RSA driver's license and own vehicle.

Skills Required:
  • Excellent interpersonal skills.
  • Excellent customer service.
  • Communication skills.
  • Administrative skills.
  • Leadership.
  • Attention to detail.
  • Accuracy.

Remuneration:
R20 000 - R25 000 CTC (inclusive of Medical Aid + Pension Fund contribution) + Sales bonuses every 6 months, if targets are met.

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