Literature and Customer Service Management Position
1 month ago
We are seeking a skilled Manager to lead our team and foster a vibrant atmosphere that encourages reading, learning, and community engagement at our book lover's hub. The ideal candidate will have a passion for literature and customer service, with a keen business sense and a knack for inspiring others.
Key Responsibilities:
- Foster a dynamic team environment that encourages reading, learning, and community engagement.
- Oversee the expansion of the branch regarding stockholding and management.
- Maintain the company's and its suppliers return policies.
- Optimise and stimulate sales in the shop.
- Canvas schools and TVET Colleges in the area for new business.
- Initiate and maintain contact with lecturing staff of tertiary institutions, potential customers, and representative of publishers or their suppliers.
- Process new and inter-branch stock.
- Apply the company's customer service policy at all levels.
- Maintain administrative processes (customer orders, quotations, pro-formas, enquiries).
- Manage personnel and develop staff.
- Manage finances and stock display.
- Develop and monitor operational procedures.
Requirements:
- Matric.
- Post-school qualification in Retail or Business Management, advantageous.
- Minimum of 2 years working experience in a similar position.
- Computer literate.
- Valid RSA driver's license and own vehicle.
Skills Required:
- Excellent interpersonal skills.
- Excellent customer service.
- Communication skills.
- Administrative skills.
- Leadership.
- Attention to detail.
- Accuracy.
Remuneration:
R20 000 - R25 000 CTC (inclusive of Medical Aid + Pension Fund contribution) + Sales bonuses every 6 months, if targets are met.
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