Senior IT Infrastructure Specialist

1 day ago


Potchefstroom, North-West, South Africa DevFinders Full time

We are seeking an experienced Senior IT Infrastructure Specialist to join our DevFinders team in a remote role. This critical position offers a broad scope of responsibilities integral to our operational success, allowing you to make a significant impact on our clients' outcomes.


In this role, your primary focus will be to deliver advanced technical support and resolve complex issues across Windows and Linux operating systems, ensuring smooth and efficient system performance. You will also play a key role in managing and optimizing our cloud solutions, including Office 365, Redstor, and Barracuda, tailored to support both client and internal infrastructures.

Collaboration is central to this role; you'll work directly with clients to facilitate and implement infrastructure and cloud projects, ensuring successful outcomes and high client satisfaction—a core value of our service approach. Additionally, you will oversee the testing and maintenance of redundant systems, providing clients with a dependable and robust infrastructure.

The ideal candidate will have a minimum of 5 years relevant experience, with expertise in network infrastructure maintenance and installations, as well as proficiency in Office 365 Cloud services. They will also have strong understanding and adherence to industry best practices, excellent customer support, written and verbal communication skills, and proven ability to problem-solve and find effective solutions.Key Responsibilities
  • Provide exceptional customer service and technical support as the first point of contact for clients.
  • Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
  • Escalate high-priority issues to management, ensuring prompt and effective action.
  • Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.

What We Offer

  • R20,000 - R25,000 per month salary depending on experience.
  • 40 days paid holiday annually.
  • Fully remote working environment.


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