First Line Support Specialist
2 weeks ago
As a First Line Support Technician, you will be responsible for providing technical assistance to customers and resolving their issues in a timely and efficient manner.
Key Responsibilities:
- Logging and managing support calls on our ticketing system
- Assisting customers with first-line support issues related to VSAT, Fibre, LTE, and Wireless
- Providing remote support to installers as needed
- Escalating complex issues to second-line support or vendors
- Generating data usage reports and maintaining call logging procedures
- Conducting fault finding and incident reports
- Adhering to our internal support SLA
Requirements:
- Excellent verbal and written communication skills
- Strong organizational and multitasking skills
- A positive attitude and strong work ethic
- Customer service orientation
- Professionalism
- Ability to work under strict deadlines
Preferred Qualifications:
- Proven work experience as a First Line Support Technician or Helpdesk Support Technician
- Minimum 2 years of experience in a similar role
- Knowledge of networking and wireless technologies
- Hands-on experience with MS Office Suite and ITIL-based call logging programs
- Certification in A+ N+ or relevant field (advantageous)
Education:
- Matric
- Tertiary qualification in A+ or N+ or relevant field
What We Offer:
We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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