First Line Support Specialist

2 weeks ago


Pretoria, Gauteng, South Africa People Dimension Full time
Job Description

As a First Line Support Technician, you will be responsible for providing technical assistance to customers and resolving their issues in a timely and efficient manner.

Key Responsibilities:

  • Logging and managing support calls on our ticketing system
  • Assisting customers with first-line support issues related to VSAT, Fibre, LTE, and Wireless
  • Providing remote support to installers as needed
  • Escalating complex issues to second-line support or vendors
  • Generating data usage reports and maintaining call logging procedures
  • Conducting fault finding and incident reports
  • Adhering to our internal support SLA

Requirements:

  • Excellent verbal and written communication skills
  • Strong organizational and multitasking skills
  • A positive attitude and strong work ethic
  • Customer service orientation
  • Professionalism
  • Ability to work under strict deadlines

Preferred Qualifications:

  • Proven work experience as a First Line Support Technician or Helpdesk Support Technician
  • Minimum 2 years of experience in a similar role
  • Knowledge of networking and wireless technologies
  • Hands-on experience with MS Office Suite and ITIL-based call logging programs
  • Certification in A+ N+ or relevant field (advantageous)

Education:

  • Matric
  • Tertiary qualification in A+ or N+ or relevant field

What We Offer:

We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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