Freight Forwarding Expert

3 days ago


Stellenbosch, Western Cape, South Africa Persona Staff Full time
Role Summary

We are seeking a skilled Documentation Controller to join our team at Persona Staff. As a key member of the operations team, you will be responsible for overseeing the documentation process for freight forwarding and logistics operations. This includes ensuring accurate and timely documentation of shipments, as well as collaborating with internal departments to resolve flagged issues.

Responsibilities
  • Capture consignee instructions accurately in the system.
  • Ensure final file covers are received before vessel sailing.
  • Manage an annual volume of 600 containers, dependent on complexity.
  • Submit shipping instructions to shipping lines before deadlines.
  • Prepare and submit essential documents in compliance with legislation.
  • Assist clients in updating shippers, contacts, and instructions on the system.
  • Maintain systems updated and accurate at all times.
  • Log costs, delays, and important shipment notes in the system.
  • Complete invoice details and Form 7s within 30 days of vessel departure.
  • Report documentation or client-related concerns to management.
  • Collaborate with internal departments to resolve flagged issues.
  • Work directly with clients to ensure required documents and information are received.


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