Operations Trainer
3 weeks ago
Job Title: Assistant Manager
Job Description:
The Operations Trainer plays a crucial role in delivering soft skill, product, and technical training to assigned operational business units. This includes conducting new starter training, refresher, up-skilling, and cross-skilling training.
Key Responsibilities:
- Training Delivery:
- Conduct new starter training as well as refresher, up-skilling, and cross-skilling training.
- Assessment:
- Assessments must be completed for all training events.
- Remedial support must be provided to all delegates prior to re-assessment.
- Administration:
- Capture learner records in line with administrative requirements:
- Complete Annual Training Reports;
- Complete delegate attendance registers;
- Update operational skills matrix.
- Capture learner records in line with administrative requirements:
Qualifications:
Qualifications required:
Grade 12/Matric
Tertiary qualification in training and development would be beneficial
Train the trainer
Experience:
Experience required:
3+ years' experience in a Call Center environment will be an advantage
1+ years' experience in Learning & Development
Training, coaching, and mentoring experience
Computer literacy at intermediate level (MS Office)
Knowledge, Skills, and Attributes:
High proficiency in delivering impact training and facilitation
Strong planning, organizing, and time management skills
High proficiency in verbal & written English
Strong communication and interpersonal skills
High attention to detail and accuracy
Exceptional administrative skills
The ability to work within a team
Self-motivated
Self-manageable
Strong customer service orientation
Proactive
The ability to:
learn, understand, and master new information and multiple processes quickly
deal with complexity
take ownership and deliver results
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