Operations Trainer

3 weeks ago


Newlands East, KwaZulu-Natal, South Africa WNS Global Services Full time

Job Title: Assistant Manager

Job Description:

The Operations Trainer plays a crucial role in delivering soft skill, product, and technical training to assigned operational business units. This includes conducting new starter training, refresher, up-skilling, and cross-skilling training.

Key Responsibilities:

  1. Training Delivery:
    1. Conduct new starter training as well as refresher, up-skilling, and cross-skilling training.
  2. Assessment:
    1. Assessments must be completed for all training events.
    2. Remedial support must be provided to all delegates prior to re-assessment.
  3. Administration:
    1. Capture learner records in line with administrative requirements:
      1. Complete Annual Training Reports;
      2. Complete delegate attendance registers;
      3. Update operational skills matrix.

Qualifications:

Qualifications required:

Grade 12/Matric

Tertiary qualification in training and development would be beneficial

Train the trainer

Experience:

Experience required:

3+ years' experience in a Call Center environment will be an advantage

1+ years' experience in Learning & Development

Training, coaching, and mentoring experience

Computer literacy at intermediate level (MS Office)

Knowledge, Skills, and Attributes:

High proficiency in delivering impact training and facilitation

Strong planning, organizing, and time management skills

High proficiency in verbal & written English

Strong communication and interpersonal skills

High attention to detail and accuracy

Exceptional administrative skills

The ability to work within a team

Self-motivated

Self-manageable

Strong customer service orientation

Proactive

The ability to:

learn, understand, and master new information and multiple processes quickly

deal with complexity

take ownership and deliver results


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