Automotive Service Representative

1 week ago


Randburg, Gauteng, South Africa Hyundai Automotive South Africa Full time

Job Description:

The Automotive Service Representative will be responsible for driving service sales and customer satisfaction by:

  1. Applying professional sales techniques to maximize sales.
  2. Ensuring the integrity of all transactions.
  3. Building trust with customers through expert knowledge and performance.
  4. Providing efficient and courteous service to customers.
  5. Recording customer details and requirements accurately on job cards.
  6. Updating service history and vehicle details accurately.
  7. Conducting thorough vehicle inspections with customers, noting any damages and mileage.
  8. Regularly following up with customers to ensure satisfaction.
  9. Keeping clients informed throughout the day regarding vehicle progress.
  10. Verifying payment before releasing completed jobs.
  11. Ensuring accurate completion of CPA documentation as required by law.
  12. Complying with our quoting policy.
  13. Confirming payment arrangements prior to job commencement.
  14. Verifying job type before opening the job card.
  15. Obtaining authorization for additional work from customers with service/maintenance plans.
  16. Ensuring accurate costing based on the costing matrix/authorization.
  17. Obtaining customer authorization for any additional work required.
  18. Following cash sale policies.
  19. Monitoring vehicles on the work-in-progress report.
  20. Taking deposits for jobs over R 5,000.
  21. Ensuring deposits of at least 50% are taken from customers on quotes exceeding R 5,000.
  22. Completing and signing repair waiver forms with customers.
  23. Maintaining an up-to-date filing system.
  24. Daily submission of warranty job cards to the Warranty Clerk.
  25. Costing labor hours daily, especially prior to collection.
  26. Costing carry-overs daily.
  27. Communicating up-sell items to customers with correct authorizations.

Salary: A competitive salary package that reflects your skills and experience.



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